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Maintenance · WO-1048

Water heater leaking

Reservoir Duplex · Unit 1 · Cranston, RI

Open triage center
Water leaking from a residential water heater
Tenant submission · 3 photos“There is water collecting under the heater. It started this morning.”

AI assessment

PLUMBING · ACTIVE LEAK
PriorityUrgent
Estimate$685
Routine cap$500
Manager actions1 approval

UnitSquad coordinates the workflow and escalates decisions that cross configured guardrails.

Connected work-order timeline
1
Tenant request

Maria Santos reports water collecting below the water heater and attaches 3 photos.

8:42 AM
2
AI triage

Active water-heater leak. Property triage references surfaced for the manager.

8:42 AM
3
Vendor outreach

Ocean State Plumbing receives issue summary, photos and access notes.

8:44 AM
4
Vendor reply

Tomorrow 10–11 AM. Estimate: $685 including valve, parts and labor.

8:51 AM
5
Approval guardrail

$685 exceeds the property’s $500 routine limit. Authorization pauses for manager approval.

9:03 AM
6
Manager approval

Estimate approved and added to work-order history.

9:11 AM
7
Scheduling

Vendor confirmed. Tenant receives the access window.

9:13 AM
8
Completion

Vendor reports repair complete and uploads service notes plus 4 photos.

Wed 11:18 AM
9
Invoice

Invoice OSP-1048 for $685 is matched to the work order and property expense history.

Wed 11:19 AM